Privacy Policy
At Comsity, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when you interact with our website, services, and products. By using our services, you agree to the terms outlined in this policy.
Personal Information
To provide you with the best shopping experience, we may collect the following types of information:
1. Personal Information
- Name, email address, phone number, and shipping address.
- Payment details (processed securely through trusted third-party payment gateways).
2. Account Information
- Login credentials, such as username and password, for your Comsity account.
3. Transaction Information
- Details of your purchases, including products ordered, amounts paid, and delivery preferences.
4. Technical Information
- IP address, browser type, device information, and operating system.
- Cookies and tracking technologies to improve website functionality and user experience.
5. Communication Records
- Any correspondence, such as inquiries or complaints, you have with our customer support team.
How We Use Your Information
We use the information collected for the following purposes:
1. To Process Orders
- Ensure timely delivery of your purchases.
- Provide order confirmations and tracking updates.
2. To Improve Your Experience
- Personalize your shopping experience with tailored product recommendations.
- Analyze website usage to enhance functionality and design.
3. To Communicate with You
- Respond to your inquiries and provide customer support.
- Share updates on promotions, new products, or policy changes (if you’ve opted in).
4. To Maintain Security
- Protect against unauthorized access, fraud, or malicious activity.
Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
1. With Service Providers
- Trusted third-party partners that assist in order processing, payment, and delivery.
2. Legal Obligations
- If required by law, to comply with legal proceedings, or to protect the rights of Comsity and its customers.
3. Business Transfers
- In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.
Protecting Your Information
At Comsity, we employ advanced security measures to safeguard your personal data, including:
- Secure Sockets Layer (SSL) encryption for online transactions.
- Regular monitoring for unauthorized access or data breaches.
- Limited access to personal information, granted only to authorized personnel.
Your Choices and Rights
We believe in empowering you with control over your information. You have the right to:
1. Access and Update
- Review or update your personal information by logging into your Comsity account.
2. Opt Out of Marketing
- Unsubscribe from promotional emails by clicking the “Unsubscribe” link at the bottom of our emails.
3. Request Data Deletion
- Contact our support team if you wish to delete your personal information (subject to legal or contractual obligations).
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance website performance.
- Provide personalized shopping recommendations.
- Analyze visitor behavior to improve our services.
You can manage your cookie preferences in your browser settings.
International Users
Comsity operates in Ghana, Kenya, and Nigeria. By using our services, you consent to the transfer of your information across these countries in accordance with this policy.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. You will be notified of significant updates via email or website notices.
Contact Us
Still have questions?
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
-
+234 9064 778 147
-
+234 9064 778 147
-
info@comsity.com
Subscribe us
A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service: Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing: We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking: Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates: Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List: Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices: We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging: We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands: Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
